NDIS Support Coordination (Level 1–3) | Melbourne & Victoria
NDIS Support Coordination (Level 1–3)
Melbourne & Victoria
Support Coordination that actually moves things forward.
We don’t just coordinate. We help you build the right support structure, solve problems, and stay accountable until supports are working properly.
Support Coordination that actually moves things forward.
We don’t just coordinate. We help you build the right support structure, solve problems, and stay accountable until supports are working properly.
Support Coordination with Structure, Follow-Through, and Accountability
Support Coordination is not just about sending referrals or passing on information. It is about understanding the person, their circumstances, and helping put the right supports in place in a practical and reliable way.
At Active Assist, we work with participants, families, and professionals to reduce confusion, build structure, and ensure the system works as it should.
We provide Level 1, Level 2, and Level 3 Support Coordination across Melbourne and Victoria.
Our Support Coordination Services
level 1
Support Connection
- Assistance getting started with an NDIS plan
- Linking participants with suitable providers
- Building confidence to engage with supports
- Guidance to understand available options
level 2
Support Coordination
- Coordinating and managing supports
- Resolving service issues and breakdowns
- Working with providers to improve consistency
- Adjusting supports as needs change
level 3
Specialist Support Coordination
- Complex situations (mental health, high-risk, system breakdowns)
- Crisis response and stabilisation
- Multi-agency coordination
- High-risk or escalated cases
Youth in Crisis
– Dedicated Team
We operate a dedicated Support Coordination focus for young people in crisis and high-risk situations.
These may include:
- Mental health instability
- Family breakdown
- Disengagement from services
- Escalating risk
These situations require more than coordination. They require structure, speed, and accountability.
Our approach:
- Rapid response coordination
- Structured support planning
- Multi-agency collaboration
- Consistent follow-through
Youth in Crisis – Dedicated Team
We operate a dedicated Support Coordination focus for young people in crisis and high-risk situations.
These may include:
- Mental health instability
- Family breakdown
- Disengagement from services
- Escalating risk
These situations require more than coordination. They require structure, speed, and accountability.
Our approach:
- Rapid response coordination
- Structured support planning
- Multi-agency collaboration
- Consistent follow-through
What Makes Active Assist Different
Most Support Coordination stops at emails and referrals.
We go further.
- We respond quickly
- We focus on practical outcomes
- We understand mental health and complex needs
- We help you build a reliable, consistent support team — not a rotating roster
- We stay involved until supports are working properly
- We support you to build the right structure, not just connect services
A good plan means very little without the right structure behind it. That is where many supports fail — and where we step in.
What Makes Active Assist Different
Most Support Coordination stops at emails and referrals.
We go further.
- We respond quickly
- We focus on practical outcomes
- We understand mental health and complex needs
- We help you build a reliable, consistent support team — not a rotating roster
- We stay involved until supports are working properly
- We support you to build the right structure, not just connect services
A good plan means very little without the right structure behind it. That is where many supports fail — and where we step in.
How We Work
1
Understand your situation, not just your plan
2
Build the right support structure
3
Implement supports properly
4
Monitor what is working
5
Adjust when things change
How We Work
1
Understand your situation, not just your plan
2
Build the right support structure
3
Implement supports properly
4
Monitor what is working
5
Adjust when things change
Conflict of Interest – Our Commitment
We operate with clear and ethical boundaries between Support Coordination and service delivery.
- Participants always maintain choice and control
- We do not direct or pressure participants to use our services
- We prioritise best-fit providers based on participant needs
- All recommendations are transparent and documented
Our role is to act in the participant’s best interest — not ours.
Conflict of Interest – Our Commitment
We operate with clear and ethical boundaries between Support Coordination and service delivery.
- Participants always maintain choice and control
- We do not direct or pressure participants to use our services
- We prioritise best-fit providers based on participant needs
- All recommendations are transparent and documented
Our role is to act in the participant’s best interest — not ours.
Referrals Welcome
We work with:
- Participants and families
- Support Coordinators
- Local Area Coordinators
- Hospitals and discharge teams
- Allied health providers
- Community and mental health services
We can step in quickly where supports need structure, review, or stabilisation.
Join Our
Support Coordination
Team
Join Our Support
Coordination Team
We are onboarding experienced Support Coordinators with a proven track record.
We are looking for professionals who:
- Take ownership of outcomes
- Can manage complex situations
- Communicate clearly and follow through
- Build strong, reliable support structures
We are particularly interested in speaking with Support Coordinators who already manage a caseload and are looking to operate in a more structured and accountable environment.
We are onboarding experienced Support Coordinators with a proven track record.
We are looking for professionals who:
- Take ownership of outcomes
- Can manage complex situations
- Communicate clearly and follow through
- Build strong, reliable support structures
We are particularly interested in speaking with Support Coordinators who already manage a caseload and are looking to operate in a more structured and accountable environment.
Let’s get your supports working properly.
Created by Active Assist
Your care, your support, your way.
Contact
Active Assist
Melbourne & Victoria